NHAI bars Bijwasan toll agency for a month and fines it ₹15 lakh after staff misbehaved

The National Highways Authority of India (NHAI) has debarred a toll-collection agency from its tenders for one month and fined it ₹15 lakh after its staff misbehaved with road users at the Bijwasan fee plaza on NH-248BB.

The agency, Riddhi Siddhi Associates, was found responsible for the conduct of its personnel at the plaza on 5 November 2026. The incident, NHAI said, "reflects a gross failure on the part of the agency" to ensure discipline, supervision and contractual compliance.

Further action

NHAI has also issued a show-cause notice proposing to debar the agency, and its owners and directors, from future NHAI tenders for one year. This is a proposal at the notice stage; no final decision has been announced.

The agency has been told to hand over the Bijwasan fee plaza to a new agency on 14 November 2026.

NHAI says that under the contract the fee-collection agency is responsible for the conduct of the staff it deploys, and that it takes a "zero-tolerance approach" to misconduct at toll plazas.

What the release does not say

It does not describe what the personnel did or who the road users were.

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Source: official release by the Ministry of Road Transport & Highways, issued through the Press Information Bureau, Government of India (11 NOV 2026 4:33PM by PIB Delhi). Read the full official text: NHAI Debars Bijwasan User Fee Collection Agency for One Month following Misbehaviour with Road User.